Refund Policy

The 14-day window

Under UK Consumer Contracts Regulations 2013 and standard SaaS practice, you can request a refund within 14 days of your original purchase (not each renewal). Renewals are non-refundable — cancel before the renewal date to avoid the next charge. You can cancel any time from the account page.

What we count as service failure

• Pin generation fails repeatedly with a system error.
• CSV export produces a file Pinterest rejects due to a schema error on our end.
• Majority of your generated pins fail our validation checks and cannot be regenerated to an acceptable standard.
• Service is unavailable for more than 24 consecutive hours.

What we don't refund

• You uploaded the wrong file (e.g. a Word doc for the cover slot, a screenshot instead of a PDF).
• Source PDFs were low resolution, image-only scans, or otherwise unreadable.
• You changed your mind after using a significant portion of your monthly quota.
• Your Pinterest account was rejected or suspended by Pinterest — that is between you and Pinterest.
• Claims made after 14 days from purchase.
• You want to switch plans — downgrade instead, prorated automatically on next renewal.

How to request a refund

1. Open the support chat (bottom-right on any account page). Our AI assistant will triage the issue.
2. Try the fixes it suggests — often the issue is a wrong file type or a fixable input.
3. If the fix is on our side and you're within 14 days, click Request refund in the chat. Eligibility is verified server-side.
4. Approved refunds are queued and processed to your original payment method within 5 business days.

Escalation

If our bot can't help — legal issue, dispute, or edge case — click Escalate to human in the chat. A person emails you within 24 hours.

Your statutory rights

Nothing in this policy limits your statutory consumer rights, including the right to a refund for a service that is not as described or not fit for purpose. This policy sits on top of those rights, not underneath them.